Water Services

North Burnett Regional Council owns and operates seven separate water supply schemes. These include: Monto, Mulgildie, Eidsvold, Mundubbera, Gayndah, Biggenden and Mount Perry.

 

Contact Information

North Burnett Regional Council operates a 24 hour service for residents to report water supply faults. For urgent issues please call 1300 MY NBRC (1300 696 272) at any time. For non urgent issues please call 1300 MY NBRC (1300 696 272) during normal business hours.

Water Restrictions

Town Restrictions
Biggenden No Restriction
Eidsvold No Restriction
Gayndah No Restriction
Monto No Restriction
Mt Perry No Restriction
Mulgildie No Restriction
Mundubbera MO – Permanent Conservation Measures Level

For further information or to view the Water Restriction Schedule please see General Policy 247 – Drought Management of Urban Water.

SWIM Annual Report 2015-2016 Department of Energy and Water Supply Key Performance Indicators

North Burnett Regional Council is required by the Department of Energy and Water Supply to submit annual data for water and sewerage key performance indicators.  A copy of this data for the 2015-16 year can be found here.

Water Rates and Charges

Further information in relation to water rates and charges is available on our Rates and Charges page.

See our Customer Service Standards – Water and Sewerage Services here.

See our Drinking Water Quality Management Plan Report 2015 – 2016 here.

 

Water Meter Reading

North Burnett Regional Council water meters are read twice a year by our water meter readers and may also be checked at random.

Please Help Our Meter Readers

Most of our customers are very considerate and we would like to thank them for their co-operation.  It is each property owner’s responsibility to ensure that the meter is kept visible and accessible at all times.

Please keep the following points in mind:

  • Keep the meter clear by cutting back vegetation around the meter.
  • Do not bury the meter when gardening.
  • Meters are usually installed inside the property and reasonable access is required.
  • We Like Dogs, but occasionally they decide they want to have a taste of our meter readers.  Please ensure that aggressive dogs are kept under control

How do I read my own water meter?

All water that passes through the water meter is the property owner’s responsibility.

Owners are encouraged to read their own meters regularly to monitor consumption and detect problems such as leaks. Any water leaks detected inside your property should be repaired by a Licensed Plumber as soon as possible.

To read your meter:

Water meters are generally inside the front property boundary (above ground) or external of the property against the front boundary in a meter box (below ground). You are responsible for ensuring clear access to it.

 

The white dials show kilolitres. (One kilolitre equals 1,000 litres.) The red dials show litres.

Read all the numbers before a period when no water will be used (eg. when going out). Read again at least two hours later. If the numbers went up, there may be a possible leaking pipe, toilet or tap which will require further investigation.

Water leaks – Who is responsible?

It is inevitable that water pipes and fittings will leak. As the property owner, you are responsible for any leaks occurring on the property side of the water meter. Council is responsible for any water leaks at the water meter and on the road side of the water meter. Water leaks on the road side of the water meter will not result in a consumption charge for you as the water has not yet passed through the water meter. Council will repair all leaks on the road side of the water meter at no charge.

How do I check my property for water leaks?

It’s a good idea to monitor your household’s water meter to keep an eye on consumption and for the early detection of leaks.

Here’s how to check for leaks:

  • When you have finished using water for the night, make sure all taps are turned off (a dripping tap can lose up to 200 litres of water per day).
  • Take a meter reading. Write down the number, both black and red. Make sure you tell other occupants of the property that you are testing for water leaks and ask them not to use any water throughout the night.
  • Take another water meter reading first thing the next morning before any water is used. If the numbers have increased, you have a leak.
  • Notify your plumber as soon as possible.

In the event of a water leak on your property that has resulted in a substantial water loss, application for partial water relief can be applied for.

Please see links below:

Form- Application for partial relief from the payment of water consumption

Policy- General Policy 211- Partial Water Relief Policy

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