Council operates digital television retransmission sites at Moonford (Cania View), Bukali (Lovedays Hill) and Eidsvold. The sites service rural communities to the east of Cania View and Lovedays Hill and to urban Eidsvold.

STAY TUNED FOR THE   –  RETUNE

What is the retune?
As the final step in the move to digital-only TV, between now and the end of 2014, a number of TV channels will progressively change frequencies across Australia.  This is known in industry terms as a ‘restack’, however, the public campaign uses the term ‘retune’ as this word better describes the consumer experience and is easily understood.

Just like the switch to digital-only TV, the retune has been carefully planned to make sure the change is as easy as possible.  The channel changes may be of interest to installers – particularly commercial installers who install or maintain Master Antenna Television (MATV) systems.

The changes to frequencies will be progressively made until the end of 2014.  There are more than 400 TV transmitters across Australia that need input and/or output frequencies changes.  This involves sending technicians to the towers to replace, upgrade or modify equipment, which is a complex and time-consuming process that will be undertaken on a site-by-site basis.

Different areas retune on different dates.  Viewers can find the retune date in their area by visiting the retune  website http://retune.digitalready.gov.au/  and sign up for a reminder SMS or email.  They can also call the Digital Ready information Line on 1800 20 10 13, 8am to 10pm (AEST), 7 days.  At this stage the retune of Councils retransmission sites is planned for late November or early December 2014.

Due to the nature of the engineering works, there are expected to be intermittent outages of some services in the lead up to the retune date.  These outages are being planned so as not to occur during weekends or around major television events.

The retune will free up broadcasting spectrum so that it can be used for new services, such as mobile broadband, from 1 January 2015.

Equipment
After the retune date, viewers will need to retune their digital TV, set-top box or digital TV recorder.  The date viewers will need to retune will vary depending on their location and the transmitter they receive their TV signal from.  Viewers will generally not need to purchase new television equipment.  It does not affect viewers who are reliant on the Viewer Access Satellite Television (VAST) system.

Digital Ready Information Line 1800 20 10 13, 7 days per week, 8am – 10pm AEST
• Viewers can speak to a call centre agent to find out their scheduled retune date and any  expected disruptions to their existing TV services that may occur around the retune date
• Call centre agents can provide answers to general questions about the retune
• Call centre agents can provide instructions on how to retune equipment over the phone.
mySwitch  http://myswitch.digitalready.gov.au
• A tool that viewers can enter their address to find out their retune date and any expected disruptions to their existing TV services that may occur around the retune date.
Advice on shared antenna systems
There is a range of technical resources and factsheets regarding shared antenna systems under the Antenna Systems e-Toolkit at the Digital Ready website.

Questions
If you have any further questions please call the Digital Ready Information Line on 1800 20 10 13 (7 days per week, 8am – 10pm AEST) or email retunecampaign@dbcde.gov.au

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