Council’s new business and finance system is live!

North Burnett Regional Council’s new business and finance system is now live, replacing a system which has been in use by Council for over thirty years.

North Burnett Regional Council Mayor, Cr Rachel Chambers advised that this was an exciting step forward in providing a more consistent, contemporary customer experience.

“The new system will provide benefits to residents including the ability to link multiple accounts for one customer and incorporate electronic options such as website payments, planned for implementation early to mid 2017,” Cr Chambers said.

The new system will also allow for a single point for entry or amendments to customer contact information. This will mean residents will only need to provide their change of details, such as their address, once only, and all relevant areas such as rates notices, dog registrations, etc… will all be updated automatically.

Recent customers to our Service Centre’s may have received manual receipts during our change over period, which have now been entered onto our new system.   We ask that customers please be patient with staff during the transition period as this is a major change for our business and staff will require some time to become comfortable with the new layout. You may also observe staff from our software provider on site to assist with this transition… if you notice anyone not in Council uniform with our staff, please say hello…