Council operates a 24 hour phone service for residents to report water main breakages. Non-urgent issues should be directed through to the relevant area's message service.
Please call 1300 MY NBRC (1300 696 272).
If your issue is urgent, follow the prompts to be connected to the appropriate water officer.
See our Customer Service Standards - Water and Sewerage Services here.
|Mt Perry||No Restriction|
|Mundubbera||Low Level Restrictions|
Water Restrictions Schedule - Excerpt from NBRC Drought Management Plan
Water Rates and Charges
Further information in relation to water rates and charges is available on our Rates and Charges page.
Water Meters Explained
Every property in the region with a connection to the water supply has a service connection. A service connection consists of the following:
Read twice a year by Council to determine your consumption. See below for "How to Read Your Meter".
Meter Box and lid
The meter box and lid provides protection to the water meter. Please ensure that you close the lid properly. Note that some water meters do not have a meter box and lid.
The ball valve lets you turn your water supply on and off. The water supply is on when the handle is in line with the water pipe. The ball valve is a quarter turn tap.
All of these components are the responsibility of the Council. Please phone the above contact numbers for maintenance or other problems with your service connection.
How to Read Your Meter
Council water meters are read twice a year by our meter readers and may be checked at random.
To read your water meter follow these steps:
1. Locate your Water Meter Box and Lid
2. Carefully remove the lid.
3. Open the display cover on the meter to reveal the reading.
Black numbers on a white background are kilolitres and white numbers on a red background are litres. When reading the water meter only the black numbers are read (kilolitres)
For example the above reading is 1234 kilolitres.
4. Close the display cover on the meter.
5. Correctly replace the water meter box lid.
Please Help Our Meter Readers
Most of our customers are very considerate and we would like to thank them for their co-operation. It is each property owners responsibility to ensure that the meter is kept visible and accessible at all times. Please keep the following points in mind:
Water leaks - who is responsible?
It is inevitable that water pipes and fittings will leak. As the property owner, you are responsible for any leaks occurring on the property side of the water meter. Council is responsible for any water leaks at the water meter and on the road side of the water meter. Water leaks on the road side of the water meter will not result in a consumption charge for you as the water has not yet passed through the water meter. Council will repair all leaks on the road side of the water meter at no charge.
Checking for leaks
You can use your water meter to check for leaks within your property. Many leaks in pipes do not show a puddle on the surface.
You can easily check for water leaks on your property using the water meter (see the "Water Rates" section for instructions on reading water meters) :
The Water Treatment Process
NB: This information applies only to the Gayndah water scheme. Information for other districts will be available soon.
Raw water is pumped from the Burnett River via two Bore pumps to the Water Filtration Plant in Simon Street where it is treated and then stored in clear water reservoirs.
The raw water is pre-dosed with Chlorine, Carbon and aerated prior to filtration. Following filtration, the treated water is dosed with chlorine, and stored in clear water reservoirs.
The treated water is then pumped to main storage reservoirs on the Duke and Duchess. From the storage reservoirs water is distributed around the township by gravitational reticulation mains.
The operation of the pumps that supply water to the water filtration plant and subsequently to the main storage reservoirs are automatically controlled via a telemetry system. Signals for the system are transmitted by radio back to the control centre located at the water filtration plant. Levels at the various reservoirs can be changed to suit demand conditions. The total storage reservoir capacity is 3ML.
When you consider you are paying for your water, it is worth taking a look at your bathroom, laundry, kitchen and garden habits to see if you can cut back on wastage.
The good news is that using less water is easy. We can continue to do all the things we do now - including having a great shower - and still use less water. With the help of some water efficient products, and by making a few minor changes to the way we do things, we can all save water and money, as well as help protect the environment.
This study examines the feasibility of establishing market mechanisms to encourage economic efficiency of rural water-use, including managing environmental Externalities.
Take a look through the tips below for some clever shortcuts to savings:
Quick Tips in the Home
Quick Tips Outside